This Department of Labor project addresses a growing concern that technological advances in Unemployment Insurance (UI) administration may have the unintended side effect of reducing interaction between unemployed individuals and the workforce investment system. Because all states now rely primarily on telephone- and web-based systems to administer unemployment benefits, unemployed workers who receive these benefits are less likely to come into a One-Stop career center. As a result, UI claimants are less likely to receive training and other services that might improve their chances of reemployment.BPA is working collaboratively with the Department and the demonstration grantee, Wisconsin's Department of Workforce Development, in developing innovative strategies to link UI claimants to the One-Stop system. The goals of the three-year demonstration and evaluation are to: 1) understand the ways in which changes in Unemployment Insurance service design can improve individual job seekers' experience with the program, as well as their employment outcomes; 2) understand whether innovative practices can improve UI claimant reemployment services without sacrificing the goals of efficiency and accuracy that have prompted the widespread use of remote claims systems; and 3) identify lessons from Wisconsin demonstration that may be applicable to other state workforce development systems as they undertake continuous improvement efforts.